Highways England (formerly the Highways Agency) has offices around the UK, and uses measure2improve’s system to record contract information and manage the procurement process for every item worth more than £15,000.
The system monitors and records all contracts, all parties involved – such as contractors and joint ventures – who has bid, and who has been awarded a contract.
measure2improve's solution is used by Highways England as their Procurement Information & Management System. It was first implemented in 1998, for the Highways Agency and Highways England has stayed with measure2improve's solution ever since – including upgrading to our latest web-based version in 2012.
Our data handling solution holds detailed information and data capture on 1,000s of contracts worth billions of pounds. Highways England uses this data to analyse and manage contract information, to inform strategic decision-making, and to answer questions posed by Procurement Management – sometimes in response to Parliamentary questions.
The system is also utilised to manage and issue task orders against all awarded contracts. When it comes to capturing, analysing and publishing data, measure2improve's solution delivers solid, stable and secure service.
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Performance data is provided throughout the life of our projects and measure2improve’s systems enable us to record this directly from our contractors who work collaboratively with commissioning clients. The reduction in delays is key for tracking and supporting the performance of all our frameworks and so helping the areas we cover efficiently construct or update infrastructure for the public good, measure2improve’s system means we can gauge and report performance across all areas in real time and I have enjoyed the reliable flexible reporting options provided. We have benefited throughout from the knowledgeable support staff and advice given.
T Moss, Technical Officer,
Southern Construction Framework
The SCF is the third generation of successful regional frameworks in the South of England, managed jointly by Hampshire and Devon County Councils, delivering around £500m projects per year for public authorities since 2006. See www.southernconstructionframework.org.uk.
All parties involved in the delivery of projects use measure2improve’s project data solution for recording and reporting on the performance of framework projects. Contractors use straightforward online scorecards through a secure "scoring wizard" to upload performance against measures agreed for each framework based on industry-standard KPI's. With a suite of reporting and analysis tools, m2i’s solution enables insight through performance comparison dashboards and benchmarking. Capturing and analysing performance data can be easily done on site using Apple, Android or Windows mobile devices.
The SCF has used measure2improve’s solution to track and analyse information on the following areas: collaborative team performance, project costs and duration, client satisfaction, work undertaken by SMEs, local labour and subcontractors, fair payment, apprenticeships, waste diverted from landfill, benefits and savings, and health and safety.
"The National Highways and Transport Network Public Satisfaction Surveys are key to ensuring that councils deliver high value services that local residents rightly demand.
The results mean we all can gauge and assess performance in those areas that residents see as most important.
More importantly, the surveys give people a chance to influence decisions about services and how they are delivered. Even if they don’t normally get involved.
So I hope that councils use the satisfaction survey data and other data creatively and positively to give them a more complete picture of customer perceptions to analyse the technical quality of carriageways and footways as revealed by detailed surveys undertaken by highway authorities to track where money’s being spent and to identify best practice and improve service delivery"
- Robert Goodwill MP, Parliamentary Under Secretary for State for Transport
Ten years ago, we were asked to help provide a solution to measure outcomes for the National Highways and Transport network.
With the assistance of a group of authorities in the South West of England, a 12-page questionnaire was born,covering key issues with every element of Highway & Transport services offered by a Highway Authority.
before the survey started if you asked any Local Authority if they consulted the public, the answer would have been yes. But, when asked if they could compare those results with other LAs, the result was often different – every Authority tended to design its own questionnaire, and ask different questions, and at different times of the year. Now the majority of English Highway Authorities and some Scottish ones can compare their results and share good practice in an efficient manner.
Using eContrack, over 120 Authorities have annually asked their residents a range of the same questions in a postal survey for the last ten consecutive years, managed by leading market research company, Ipsos MORI.
In real terms, that means we’ve given nearly half a million members of the public an opportunity to have their say, enabling a huge amount of data capture to be made available to Local Authorities.
The raw data is fed into our eContrack databases, which collates and analyses 49,117,372 bits of data to provide bespoke comparison reports, results on individual questions and reports by themes – such as cycling & walking - and the ability to visualise responses to each question on a map instantly.
Easy access to this publicly available data is provided through one of our front-facing websites, maintaining full accountability and transparency.
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We’re pleased and proud of the work we deliver, and enjoy seeing our clients gaining more profitable results from their performance measurement.
Please see three best-practice client case studies below, which are best practice examples of capturing, analysing and publishing performance data:
To find out more about how we can help you with performance auditing, online auditing, measuring KPIs and much more, please visit here.